Terms & Conditions

The following information sets out our terms and conditions for use of this website and also covers our policies and postage requirements.

Returns

Due to the fact most items we sell are made to order we are unable to except returns unless they are defective or damaged. Please check carefully when you receive the order and contact us within 5 days if you have any issues. We will need evidence that your items are damaged so please send any photographs to sales@rapidmounts.co.uk with your name order number and contact information (inc phone number).

You can return stock items within 7 days of receipt of goods undamaged and in original packaging and will be happy to refund you. The return postage will be met by the customer.

In the unlikely event that your order(s) cannot be fulfilled we will refund your debit / credit card for  the full amount received.  We will not be able to refund for any delayed or lost orders. If you have not received your order within 14 days of dispatch please contact us.

We recommend that you obtain proof of postage before returning items to us and ensure that all items are packaged securly in the original packaging where possible. Allrefunds made with cards can take 7 working days process and appear on your statement.

Please see out contact page for our business address to which returns can be sent.

Plerase contact us on 0117 957 3455 before returning any items.

Rapidmounts ltd. The Old Bakehouse, 2a Teewell Hill, Staple Hill, Bristol, BS16 5PA.

Refund Policy.

In the unlikely event that your order(s) cannot be fulfilled we will refund your debit / credit card for  the full amount received.  We will not be able to refund for any delayed or lost orders. If you have not received your order within 14 days of dispatch please contact us.

Cancellations

Due to the speed of our service we are unable to cancel any orders once they have been processed. However please contact us immediately and we will be happy to assist you if the order has not yet been processed. Please have your order number and details ready when you call us.

Payment

We except payment via Credit/ Debit card using the world pay payment gateway. All currencies will be in UK GBP.

 

Privacy

In order to make an order on this website you will need to submit your personal details (name address etc) in order for us to process your order.

We will not pass on or disclose your personal information to any third parties.  

Payment details are handled by a secure third party payment gateway.

 

Cookie Policy

In order to process your orders a cookie will be required in order to make use of the services on this website. This is used to keep track of the items in your basket and is common practice for e-commerce websites.

 

Thankyou for visiting Rapid Mounts
Rapid Mounts © 2019